FAQs
Do you offer free shipping?
Absolutely! Enjoy free shipping on all orders at Sarah & Susan Melbourne, with no minimum purchase amount.
For more information, please see our Shipping Policy
How do I track my order?
As soon as your order is on its way, we’ll send you an email with your tracking information.
It may take a little while for the first tracking updates to appear after dispatch.
You can check your parcel’s progress whenever you like via our Track Your Order page.
What is the Return Policy?
We stand behind the quality of every product we offer, which is why we proudly provide a 30-day money-back guarantee.
If you're not completely satisfied with your purchase, you may return your item within 30 calendar days of receiving your order. Once your return has been approved, your refund will be issued to your original payment method.
I have an issue with my order, how can I contact you?
If you have any questions or experience any issues, please visit our Contact Page or get in touch with us directly at info@sarahsusanmelbourne.com
Our friendly support team is always happy to help and will assist you as quickly as possible.