Frequently Asked Questions

We’re here to make shopping with Sarah & Susan Melbourne easy. Below, you’ll find answers to common questions about shipping, tracking, returns and getting in touch.

Do you offer free shipping?

Yes! We offer free shipping on all orders across Australia and New Zealand, with no minimum spend required.

For further details, please refer to our Shipping Policy.

How do I track my order?

Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking details.

Please allow a little time for the first tracking updates to appear while the delivery carrier processes your parcel.

You can follow your parcel’s progress at any time through our Track Your Order page.

What is your return policy?

We want you to feel confident shopping with us, which is why we offer a 30-day money-back guarantee, subject to the conditions in our Return & Refund Policy.

If your purchase isn’t right for you, please contact us within 30 calendar days of receiving your order to request a return. Our team will guide you through the next steps and provide the return instructions.

Once your returned item has been received and checked, and your refund has been approved, we’ll issue the refund to your original payment method.

Please read our Return & Refund Policy for full details, including eligibility and return shipping costs. Our 30-day policy does not limit your rights under the Australian Consumer Law.

I have an issue with my order. How can I contact you?

We would love to help. If you have a question or need assistance with your order, please visit our Contact Page or email us at info@sarahsusanmelbourne.com.

To help us assist you more quickly, please include your order number, your tracking number if available, and a short description of your enquiry. If an item has arrived damaged or incorrect, please include clear photos of the item and its packaging.

Our friendly support team will get back to you as soon as possible.

Still need a hand?

If you can’t find the answer you’re looking for, we’re happy to help. Contact us at info@sarahsusanmelbourne.com, and we’ll assist you with your enquiry.