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Payment Policy

At Sarah & Susan Melbourne, we use Shopify’s checkout infrastructure to help process your payments securely.

Secure Checkout

Our website, sarahsusanmelbourne.com, uses HTTPS with Transport Layer Security (TLS), commonly referred to as SSL, to encrypt information transmitted between your browser and our store.

This helps protect information submitted during checkout. Although no online system can guarantee absolute security, we use established payment services and take reasonable measures to protect your information.

Please enter payment details only through our checkout. We will never ask you to email your full card number, card security code or banking password.

Accepted Payment Methods

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

The payment methods displayed at checkout are the options available for your purchase. Availability may depend on your location, device, browser and payment provider.

Currency and Pricing

Unless clearly stated otherwise, prices and payments are in Australian dollars (AUD).

Displayed prices include applicable GST. The total payable amount, including any applicable charges, will be shown before you confirm your purchase.

We offer free standard shipping to Australia and New Zealand. Please refer to our Shipping Policy for details.

If your payment account uses another currency, your bank or payment provider may apply its own exchange rate or international transaction fees. These charges are determined by that provider.

Payment Authorisation

You must use a payment method that you are authorised to use and provide accurate billing information.

Payment must be successfully authorised and processed before your order can proceed to fulfilment. Your bank or payment provider may request additional verification.

If payment is declined, please check your details or contact your payment provider. If you are unsure whether a payment succeeded, contact us before submitting another order to help avoid duplicate payments.

An order acknowledgement or payment notification does not override the order acceptance provisions in our Terms of Service.

PCI DSS Compliance

The Payment Card Industry Data Security Standard (PCI DSS) sets security requirements for organisations that handle payment card information.

Shopify is certified Level 1 PCI DSS compliant. We use its checkout infrastructure to support secure payment processing.

Your Payment Information

Payment card details are processed through Shopify and the relevant payment providers. We do not have access to your full card number or card security code through the standard Shopify checkout.

We may receive information needed to manage your order, such as:

  • Your billing and delivery details.

  • Your order total and payment status.

  • Transaction references.

  • Your card brand and masked details, such as the last four digits.

Please check that you are using our correct website address and that your browser shows an HTTPS connection before entering payment information.

Personal Information

We use personal information to process payments, fulfil orders, provide support and prevent fraud.

Relevant information is shared with Shopify, payment providers and other service providers where necessary and lawful. Our Privacy Policy explains how we collect, use, disclose and protect your personal information.

Refunds

Approved refunds are processed to the original payment method unless you agree to another arrangement.

We process approved refunds within 10 business days. Your bank or payment provider may require additional time to display the funds.

Please refer to our Return & Refund Policy for eligibility and the steps for requesting a refund. Nothing in this Payment Policy limits your rights under the Australian Consumer Law or other applicable consumer legislation.

Contact Us

If you have a payment enquiry, please email info@sarahsusanmelbourne.com with your order number and a brief description of the issue.

Please do not include full card details or passwords.

Store name: Sarah & Susan Melbourne
Company name: ecomschild
Company address: Boezem 55, 4007 RA Tiel, the Netherlands
Company registration number: 42067606
Phone: +61 468 146 761
Email: info@sarahsusanmelbourne.com

Customer service hours:
Monday to Friday: 09:00–17:00 (GMT)
Saturday and Sunday: 11:00–16:00 (GMT)

We aim to respond to enquiries within 24 hours.